Frequently Asked Questions
Everything you need to know about your luxury eyewear shopping experience.
Are your designer sunglasses and glasses authentic?
Yes, we are authorized retailers for all the brands we carry. Every pair of glasses is 100% authentic and comes directly from the manufacturer with the original case, cloth, and certificate of authenticity where applicable.
Do you offer international shipping?
We ship worldwide using reliable couriers like DHL and FedEx. Shipping times vary by location, but most international orders arrive within 3-7 business days.
Can I order prescription lenses with my frames?
Absolutely. We offer a comprehensive optical service. You can upload your prescription during the checkout process, and our in-house opticians will fit high-quality lenses tailored to your vision needs.
What is your return policy?
We offer a 14-day return window for a full refund or exchange. Items must be returned in their original, unworn condition with all packaging and security tags intact. Please note that custom prescription lenses are non-refundable.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Klarna for flexible financing.